Refund policy
Refund Policy — APS Aussie Premium Store
APS Aussie Premium Store Refund Policy
Email: support@aussiespremiumstore.com.au
We aim to provide a reliable and transparent shopping experience. If your item arrives damaged, defective, or different from what you ordered, you may request a refund within 30 days of receiving your order.
Eligibility for Refunds
- A refund may be approved if:
- The item is damaged or faulty on arrival
- The item is incorrect or not as described
- The item has a manufacturing defect
To request a refund, email support@aussiespremiumstore.com.au with:
- Your order number
- A description of the issue
- A photo or video showing the problem
- We respond within 24–48 hours.
Change-of-Mind Returns
Change-of-mind returns are accepted if:
- The product is unused
- In the original packaging
- In resell-able condition
Return shipping costs for change-of-mind returns are paid by the customer.
Refund Processing
Once the returned item is received and inspected, approved refunds are issued within 3–5 business days to your original payment method.
Non-Refundable Items
- Used products
- Gift cards
- Items returned without original packaging
- Clearance or discounted items
If you have any questions, please contact support@aussiespremiumstore.com.au
Returns Policy — APS Aussie Premium Store
APS Aussie Premium Store Returns Policy
Email: support@aussiespremiumstore.com.au
You may request a return within 30 days of receiving your order.
How to Request a Return
Email support@aussiespremiumstore.com.au with:
- Full name
- Order number
- Reason for return
- Photo/video evidence (recommended)
We will provide return instructions within 24–48 hours.
Return Conditions
Returned items must be:
- Unused
- In original packaging
- In the same condition as received
Return Shipping
Customers are responsible for return shipping unless the product is defective.
Approved Returns
Once inspected, you may choose:
- A refund
- A replacement